What we provide

  • Home based nursing and carer-based health care delivery
  • Comprehensive medical assessment (initial and follow up, with time)
  • Personalised care plans
  • Effective communication with clients, families, staff, and interdisciplinary members
  • Good infection control in home care
  • Educate patient and family in the conditions for care being provided for
  • We regularly screen and home monitor health conditions for our patients
  • We safely manage administration of medicines at home
  • Assess home environment for safety risk
  • We provide emotional and psychological support to patients and their families/carers
  • We provide a culturally sensitive service at your home
  • We provide medical recording of health care provided at home
  • Work collaboratively with interdisciplinary teams, including physicians, therapists, and social workers, to provide holistic care
  • We provide and receive health care information to and from different healthcare providers to ease transfer of care as situations warrant (both for outpatient and inpatient care). This reduces duplication of care, signposts to appropriate healthcare, reduces cost of care to carers, and improves health outcomes for clients
  • We respect patient autonomy, confidentiality, and dignity in all interactions and care decisions
  • We encourage our staff to practice self-care to prevent burnout and maintain their ability to provide high-quality care
  • We provide police verified and management vetted staffing to provide care at your home
  • We recommend CCTV monitoring of your loved one’s care at your home to ensure a high quality of care and safety to your family member and to your home environment
  • Ad hoc specialist and medical advisory input to enhance safety, quality, and healthcare outcomes in home care
  • Experienced management team with established credibility in home healthcare, overseeing all aspects of care, and address any concerns or grievance promptly
  • Accompaniment to clinical and hospital appointments
  • Health records maintenance
  • Arrangement for blood sample & urine sample collection on a as required basis. Accompaniment for radiological investigations to nearby chosen centres.

What we do not provide

  • Emergency medical care at home
  • Invasive interventions at home
  • Ambulance transfer to hospital for urgent or emergency medical care
  • New medical care assessments and treatment plans at home
  • Medical undertaking of ongoing clinical care that involves intensive monitoring and clinical safety

Health care at home,
staying with you and your loved ones